Atlanta
Refund & Cancellation Policy · Foam Palooza Atlanta
Plans change, weather happens. Here's exactly how we handle cancellations, rescheduling, and refunds — no fine print.
- Allergen-Free Foam
- Non-Toxic & Biodegradable
- Fully Insured
- Background-Checked Staff
- Turnkey Setup & Cleanup
Our cancellation, refund, and rescheduling policy.
Foam Palooza Atlanta — operating as Big Idea Entertainment LLC — runs more than 1,000 events a year across Metro Atlanta. We've built our cancellation policy to be fair to both sides: protecting our crew's scheduled time while giving you real flexibility for the things you can't control. Here's exactly how it works. For specific questions about your event, contact our office at atlanta@bigideaentertainment.com or (404) 491-8267.
- ✓ Deposit: $100 secures your date. The balance is due the day before your event.
- ✓ Customer cancellation more than 14 days before event: full refund of deposit, no questions asked.
- ✓ Customer cancellation 7 to 14 days before event: deposit refunded as event credit, valid 12 months for any Foam Palooza Atlanta booking.
- ✓ Customer cancellation within 7 days of event: deposit forfeited, but we'll honor a one-time free reschedule to any available date within 6 months.
- ✓ Severe weather (lightning, tornado warning, flooding): free reschedule to any available date, no penalty, deposit applies to the new date.
- ✓ Light rain: foam parties run rain or shine — water is part of the experience. No reschedule needed unless lightning is in the forecast.
- ✓ Reschedule requests for any reason 7+ days out: free, subject to date availability.
- ✓ Same-day cancellation by Foam Palooza (equipment failure, crew emergency, etc.): full refund of deposit plus a 20% credit toward your next booking.
Frequently Asked Questions
What if it rains the day of my event?
Foam parties run rain or shine — water is already part of the experience. We monitor lightning forecasts and only cancel for severe weather (lightning within 10 miles, tornado warning, or flooding). For severe weather cancellations, we offer a free reschedule to any available date within 6 months, no penalty, and your deposit applies to the new date.
What counts as severe weather?
Lightning within 10 miles of your venue, tornado watches or warnings in effect, sustained winds above 25 mph, or flooding. We make the severe-weather call no later than 3 hours before your scheduled start time and notify you immediately. If you'd prefer to make the call yourself based on conditions at your venue, we'll honor your judgment as long as we hear from you at least 3 hours out.
Can I reschedule my event for a different reason?
Yes. Reschedule requests made 7 or more days out are free, subject to availability of your new requested date. Reschedule requests within 7 days are accommodated when possible — we'll work with you on a case-by-case basis, but our crew's schedule may already be committed elsewhere by that point.
What if my guest of honor is sick on the day?
Reach out as soon as you know. If your event hasn't started, we'll do everything we can to reschedule — but our crew's day is already scheduled, so same-day reschedules depend on whether another crew slot is open. Illness within 48 hours of the event is treated as a same-day reschedule rather than a customer cancellation. Contact us early.
How do I cancel or reschedule?
Email atlanta@bigideaentertainment.com or call (404) 491-8267 during business hours. We respond to cancellation and reschedule requests the same business day. For same-day weather decisions, call our office line — we monitor it throughout the day on event days.